Service Centre Manager- Tavistock

Job Reference: 26119

  • Job Category: Managerial

As the UK's leading equipment rental company, with 190+ Service Centres nationwide and over 3,700 dedicated employees, it's fair to say we pride ourselves on providing excellent service to over 30,000 customers. We offer years of expertise, certified training, a range of added value services and most importantly, a total commitment to ensuring safety at all times.

If you want to work for a company who are fast becoming THE employer of choice in the rental industry and who can offer you great career progression, then apply NOW!!

Please note applications via agencies will not be considered.

  • Location: South West
  • Closing Date: 16/06/2019
  • Package: Market Rate

Job overview

A Service Centre Manager is requires to join the Leada Acrow Team.

Leada Acrow supplies products for Hire or Sale for all your Temporary Works requirements, including Formwork, Falsework and Groundworks systems plus Edge Protection and Façade Retention/HD Propping systems, which is a division of A-Plant is one of the UK's leading rental equipment companies. A FTSE 100 company which offers superb training opportunities, a supportive working environment and scope for progression, we are an employer of choice too.

Our culture is fast paced, friendly and empowering. With a history of growth and with plans to redefine excellence within the equipment rental industry, our business is going from strength to strength. We provide our customers with the tools they need to do a great job and with training opportunities, scope for progression, and plenty of support on offer, it is fair to say that our people are just as well equipped.

Roles and responsibilities

To manage all areas and aspects of a busy Service Centre in driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved. 

You will be responsible for:-

  • Managing and developing the depot team to ensure a quality service is provided to customers and that the depot achieves or exceeds budgeted levels.

  • Establishing and maintaining high levels of operational performance.

  • Supporting the strategic growth objectives and maintain customer satisfaction.

  • Managing the delivery of a quality sales and account management performance, seeking customer feedback to support future decision making.

  • Ensuring 100% compliance with Health and Safety policies and procedures.

Skills required

Key success criteria will include:

  • Developing ROI
  • Managing service standards
  • Improving customer satisfaction and reducing customer complaints / queries
  • Reducing customer attrition rates
  • Improving staff retention and skills development

This is a challenging role and we expect the successful candidate to have a significant number of years experience with a demonstrable track record of developing and maintaining a high performance operation.  Knowledge and experience in Formwork , falsework and Groundwork’sis highly desirable but we also welcome applications from candidates from other sectors who can demonstrate an aptitude for future success in the industry.

Benefits

In return we can offer a competitive salary, a generous target based bonus scheme, Company car, mobile phone and inclusion into the Company pension scheme.

A-Plant are an accredited Living Wage Employer